On August 5, 2024, I purchased three iPhones through a new customer promotion. However, one of the boxes I received contained only an empty iPhone box that had clearly been opened and was covered in dirty fingerprints.
I contacted Verizon immediately upon discovering this, and have since called at least five times to resolve the matter. Despite repeated assurances from representatives that the issue has been โresolved,โ nothing has been done, and now I am being charged for not activating a device that I never received.
I need help with this issue!
Hello, BaM97. Help is here and my apologies to hear of this. We can work together to ensure you receive some answers and a resolution. I have sent you a Private Message for further assistance.
-Natasha
Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.
~Ivone
Yes, I still need help with this issue.
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