Charged for Returned Watch
B-4
Newbie

I upgraded my phone, did the whole new watch new iPad promotion thing. Got home, the watch wasn’t working. Took it back the next day. Had to get a new one and a new line. The guy at the store called customer service and he fudged everything up. I was charged a $299 buyout fee for the watch that I returned! 
called Verizon, they put in a ticket to get charge removed. 
Fast forward to bill due date. They NEVER took the charge off! When my husband finally go ahold of someone they said they would only issue a credit towards future bills! 
We are Veterans on a strict budget.  If I could get service at my house with another provider I’d leave Verizon but I’m stuck being treated like garbage. 

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vzw_customer_support
Customer Service Rep

Hello, B-4. I understand it is important to make sure your bill is within the charges that are valid. We are happy to take a closer look at this. Please respond to the Private Note, so we can get some details. 

*Joshua

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B-4
Newbie

I dont have a private note from anyone??

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vzw_customer_support
Customer Service Rep

We would be happy to help! Send us a Private Note, so we can begin. *Heaven

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