Charged over a year full price for unusable phone number and service
SMA4
Enthusiast - Level 2

I have called customer service 3 times describing this issue in detail and was promised a call from a supervisor or upper management, which hasn't happened. I was seeking a monthly credit, as our family has been with Verizon many years. I was hoping we were valued by Verizon and wanted to be retained.

[Edited to remove Personal Information]

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Re: Charged over a year full price for unusable phone number and service
vzw_customer_support
Customer Service Rep

Please send us a Private Note, so we can look into this.

 

 

*Nicole

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Re: Charged over a year full price for unusable phone number and service
SMA4
Enthusiast - Level 2

Nicole,

How do I send a private note to you?

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Re: Charged over a year full price for unusable phone number and service
LawrenceC
Moderator Emeritus

Hi SMA4;

To send a private note, click the username and then click "send message".  Screen Shot 2022-12-27 at 10.08.57 AM.png

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Re: Charged over a year full price for unusable phone number and service
vzw_customer_support
Customer Service Rep

I can go ahead and send this to you. 

>Josselyn

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Re: Charged over a year full price for unusable phone number and service
SMA4
Enthusiast - Level 2

Very disappointed that my detailed private message  has been quickly, easily dismissed. Verizon should care about their loyal, long term customers!

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Re: Charged over a year full price for unusable phone number and service
SMA4
Enthusiast - Level 2

My daughter does not want to change plans. She has been happy with Verizon service until now. I explained,( for understanding of, not sympathetic words,) to you why this overlook of the charges for my husband's phone happened and was hopeful that Verizon would credit the account for what was charged for absolutely nothing. A monthly credit would be acceptable and fair treatment from a reputable company that was notified of an error in billing.

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Re: Charged over a year full price for unusable phone number and service
vzw_customer_support
Customer Service Rep

Hey there! Help is always here for you whenever you need it! Please send us a Private Note, and we'd be happy to help you. *Kris

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