Verizon wireless has been charging me every month for devices that have been returned to them. They have acknowledged the return and are STILL charging me every month. I speak to representatives that say the account will be credited and the charges stopped. Still being charge!
Can anyone help with this? I did file a complaint with the BBB today as well.
Oh, no! We would be more than happy to help you here. Please follow and DM us so we can help.
*Cassandra
Hi Cassandra, I need help. I need to talk to a district manager about my problems that I've had since July the 4th. I have talked to numerous people and they were not able to help me or they kept on saying was. We'll send you a new phone. Will send you a new phone and now my bill is almost $3,000 and I don't know how I need to speak to someone immediately
Hello, Nana5910, we can help with your billing concern. So we can best assist, we will be reaching out via Private Message.
-Lauren
The exact same thing is happening to me. I returned the device and they received it. They told me I would get a credit each month and I just realized they’ve still been charging me every month.
Hello, Tneals44, we can help you with your trade-in credits. So we can best assist, we will be reaching out via Private Message.
-Lauren
Same problem here. Spoke to Verizon 4 times and still no resolution
We are here to help. We sent a Private Message to assist you.
~Geo
Same issue. I’ve called Verizon 7 times and every time I’ve been assured I’d be promptly refunded. As of now, 2 months since my order was canceled, nothing. I recently filed a dispute with my bank to challenge the charges. Going to be moving to AT&T after this fiasco is settled. I’m done with Verizon.
I am having the same issue as well. They told me in January that they received the returned phone back and suggested I wait for the bill I will receive in February to see update. The updated bill still charged me the same. I also check the expected upcoming bill and it shows that I will be charged again. I need help. I cannot pay this extra money at this time.
Hi c50s4, thank you for reaching out for assistance with your device charges. As we will need to work within your account we'll be sending a Private Message.
-Melissa
I am experiencing a recurring issue. Despite returning the phone in early December and receiving acknowledgment of its receipt, I continue to be charged for it every month. I have reached out to the company's representatives three or four times, and although they have removed the charges from my account, I still see them. Would it be advisable for me to contact the Better Business Bureau for further assistance?
Frankc4, we're terribly sorry to hear that you've been billed for a device that you already returned. We'd love to take a closer look, and help find out what's going on. To best assist, we'll be sending a Private Message.
~Izzy
I thought I had this issue resolved after the fifth phone call to Verizon support. They informed me that they had figured out the issue and would take care of it. However, I have not received any contact from them as promised, and my latest bill shows that the issue is still not resolved. Verizon Msg: Ticket ***** has been created!
I see that many people are still being charged for returned phones. How was this issue corrected?
Yeah….no. I am currently going through the same problem. I have tracking info that verifies that the phone was delivered a month ago but low and behold I am getting billed this month for it.
We're here to help. Let us know if you need assistance. ~Peter
It's already July, and I'm still dealing with the issue of the phone that was returned back in December. I've spent around seven hours on phone calls and chats with Verizon, and while everyone has been very helpful, the problem remains unresolved. Can anyone help???
I am having this same issue. Being charged $2,000 for phones that I returned. I spoke with a Verizon representative who assured me that they themselves would call me back today at 4:30 to confirm the issue has been resolved. Here it is, 45 minutes after they were to call men - crickets. Very frustrating to have the acknowledgements that Verizon received the returned phones. Sounds like a company issue.
TSmith29, we're sorry the issues you have encountered. We will send you a private message to further assist.
~Ivone
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