Charging us monthly for a phone I paid off.
Moldie
Newbie

I had to replace my Motorola edge after the screen shattered, and the associate here said I could upgrade for $245. Paid him that, and now they're charging me monthly. Did I just pay the upgrade fee or something? Because I thought that was paying the phone. 

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vzw_customer_support
Customer Service Rep

Hi, Moldie! We understand how important is for you to know what is going on with your bill. To further assist you, we will PM you, so we can get started.

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