My bill jumped to $185 from $115 (usual amount).
I paid my bill late and I I noticed a complete math error on my past due balance from the previous month to the current month, which caused my bill to be exactly $70 more. It went from 127.23 to 197.23 the next month.
Nowhere on the bill did it explain why the price increased (But there was a footnote that my bill increased $77).
($70 - which was the math error and $7 for a late fee). Which everyone kept telling me it was a late fee. Which is $7. LOL
Then they told me to pay my bill on time (and barely acknowledged they made a mistake). Which I figured out for them and spent my afternoon on.
Super frustrating... Check your math and compare it the the previous bills!
Mine was flat out wrong.
paulpaul3, we understand the importance of an accurate and error-free bill, and are sorry to learn of your experience. We'll be sending a Private Note to better assist. ~Izzy
I'm sorry you were having difficulties reaching us here. Please use this link to contact us: https://www.verizon.com/support/contact-us/#mobile -Joe
Start a new topic or ask questions in the open forum.
