I called Verizon on August 28 to close my account due to poor landline service in Long Beach Township, NJ. I received confirmation that my account was closed and that I would be getting a final bill. However, my account does not appear to be closed because I am still getting billed for new charges for September and my account is showing past due. I waited an hour on the phone with Customer Service last week but they never picked up and I had to drop off. Online chat is down and Verizon does not accept emails for service issues. In short, it is a real hassle contacting Verizon. Does anyone have any ideas?
Hi EdN123,
For billing issues, you will need to contact Verizon Customer Support at 1-800-VERIZON during normal business hours.
Making you wait for a ridiculous amount of time is their standard tactic.
Start a new topic or ask questions in the open forum.
