Collection Account

I hope someone here can help me.  Late last year, I was checking my credit report and I saw that verizon place a report to my account for collection, for an account I close earlier that year.  I called Verizon and they told me that they had a balance due of $68.82 on my account after I had canceled my service that was not paid in full in 30 days. The debt was immediately paid off as soon as I learned of the charges due after pulling my credit report. I never received any bill in the mail, email or even got a collection letter.  I called Verizon credit and they said that they could not do anything to help me. They told me that they cannot remove anything from the credit report..  So I hope someone here can help me clear this problem since I have never recieved a collection letter. I would really like to have this resolved ASAP since I'm looking for a mortgage loan and this had really lowered my credit score.

Thank you.

Re: Collection Account
Moderator Emeritus

Hi gaya,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.