I was a Verizon fios client in 2016.  I cancelled my service and  my husband was diagnosed with advanced cancer pretty much the same time. The boxes that were suppose to be returned were not.  Tried a few times to get labels from Verizon via email but was unsuccessful.  I put them aside. Fast forward to beginning of this month, I returned boxes and am waiting for Verizon to credit my account so I can pay my final bill as per the verizon consultant over the phone.  My bill is in a third party collection for $1300 dollars.  Trying to clean up my credit along with it.  Hoping someone can help me in this process.  Maybe a contact person or direct number of someone willing to assist me. I’ve called numerous times spoke to many people been transferred a lot.  But still in the same boat.  Thanks

Re: Collections
Moderator Emeritus

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.