Collections
dcartwr6
Newbie

Verizon, a few years ago, mistakenly sent me a phone. I attempted to return it to local stores, but since I didn't have an account with them, no store accepted the return. I eventually mailed the phone back and retained the tracking receipt, dated October 15th, 2019, at 11:38 am. Approximately a year later, Verizon referred this matter to collections, seeking around $500 for a phone that had been returned to them. I disputed this claim, providing evidence of the phone's return to Verizon. However, around nine months later, I had to go through the same dispute process with another collection agency, and approximately six months after that, I faced a similar situation.

More than a year ago, yet another collection company, Jefferson Capital, attempted to collect on this phone that I had sent back to Verizon. It's becoming tiresome to repeatedly prove that I am not liable for this. Eventually, this has resulted in collections being added to my credit report, which I strongly request to be removed.

I propose a straightforward solution: kindly provide me with the IMEI number of the phone that you claim I have, and I can easily have that IMEI number searched to identify the actual recipient of the phone, as it was not me. I would greatly appreciate assistance in resolving this matter.

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2 Replies
vzw_customer_support
Customer Service Rep

We are truly sorry to learn about the whole ordeal. To better assist you, I'll be sending you a Private Note, please reply to it, so we can take a closer look. 

~Maria

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dcartwr6
Newbie

Hello Maria,

Did you get my reply to this issue last week?

Thanks

Darrin

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