Combined User ID has deactivated account attached

I am quite frustrated and would like clarification for fixing (possibly on back end). I currently have a user ID that is for both my wireless and FiOS Residential accounts. The FiOS account # itself that is bundled to my ID was closed out. A new account # was opened. As such, it would not let me register my new FiOS account/activation with my user ID. The old, deactivated account remains there for no reason.

I spoke to several different support reps who were of no help and could not quite understand my issue. I had to make an entirely new ID just for the new FiOS account #. Can someone look into this please?


Re: Combined User ID has deactivated account attached
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.