Complaint Escalation
rsj1234
Newbie

To Whom it may Concern:

For the past several months, I disputed a charge we received after we had to leave Verizon cell phone service. Everyone who I have spoken to explain these charges will get resolved but it doesn't. I can't even recall how many Verizon customer care employees I have spoken with. They all tell me the same thing and nothing occurs, they even tell me we will call you back with a follow up but that doesn't occur. I have to call back and state the issue all over again to a new customer agent.  I had to ask my call to be escalated, after speaking with a supervisor which I have spoken with others before they end up giving me the corporate offices number. When you call both numbers, you don't get anyone to speak with just an automated service that bounces you back to customer service.  I need to speak with someone regarding my dispute that has been going on for several months. 

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vzw_customer_support
Customer Service Rep

We're sorry to hear about your ongoing billing issue. It's our goal to help you and we want to do everything we can to assist. We'll send you a Private Note shortly.

~Jesse

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vzw_customer_support
Customer Service Rep

We want to be able to help out with any issues you might be having. If you still need assistance, please provide us with the previously requested information, and we'll be glad to help out.

~Freddy

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