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Contacting Verizon
jmh315
Newbie
‎12-26-2017 12:47 PM

I've been trying for 2 hours to talk to Verizon.  How can you get through to a human employee regarding issue below

I have been trying for 2 hours to talk to a live human employee of Verizon. I telephoned you number and was told wait time was one hour. In searching for access to Verizon I stumbled onto something where Verizon would call me back. I've been waiting over an hour for a call back. My issue is that I received an email that my bill was not paid and is overdue. I don't know about you but if I don't receive a bill I can't pay it. I have not received a December bill. I would love to talk to a human ASAP and resolve this. Please don't send a robot but rather a living, breathing, thinking human being so I can have a conversation about this

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jonjones1
Legend
‎12-27-2017 03:10 AM
@jmh315 wrote:

I've been trying for 2 hours to talk to Verizon.  How can you get through to a human employee regarding issue below

I have been trying for 2 hours to talk to a live human employee of Verizon. I telephoned you number and was told wait time was one hour. In searching for access to Verizon I stumbled onto something where Verizon would call me back. I've been waiting over an hour for a call back. My issue is that I received an email that my bill was not paid and is overdue. I don't know about you but if I don't receive a bill I can't pay it. I have not received a December bill. I would love to talk to a human ASAP and resolve this. Please don't send a robot but rather a living, breathing, thinking human being so I can have a conversation about this

This is a customer helping customer forum. Nothing we can do about billing issues.

call 1-800-VERIZON between 8 am till 5 pm edt for best results.

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