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I've had an issue with a trade-in made on 11/28 and it seems like chat support is very busy (slow to respond) and has a hard time understanding my request or perhaps not empowered to fix my issue, so I thought I would try email support so I can type up my issue with detail and attachments (receipts, chat screenshots, etc) all in one place so someone can look at the issue and reply with options or solutions, however it seems like my "email" from the support portal is just routed to a chat agent.
I have 2 young kids so its hard to stay by my phone or computer waiting for the chat agent (and I keep getting signed out of the website so chats get closed and I have to start over) or be on the phone for an indeterminate amount of time.
I'm submitting a support request while signed into my account, they're asking for my name implying they can't see anything on my account. Am I doing something wrong?
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Thank you for reaching out with your trade in support request. So we can take a look at what is going on, we'll be sending a Private Message.
-Melissa

