I switched from ATT to Verizon earlier this year. Last week I got a bill from ATT for almost 1000$ saying that Verizon didnt buyout the rest of my contract. I have tried multiple times to talk with someone from Verizon and each time they have hung up on me. This has been distressing and unprofessional.
Katkruj16, we can't imagine how concerning it must have been to receive such a large invoice from your previous provider. We will be glad to investigate your concerns further. If Verizon is ever offering a promotional offer for assistance switching from another carrier, the promotional value is given to the customer because we do not have a way to contact another provider on your behalf. Can you share with us your expectations of the offer you were anticipating? Do you recall the requirements for eligibility for the offer you were wanting to take advantage of? Any additional details that you can share with us will help us to locate the offer you were expecting to receive so that we can ensure all the correct steps have been completed to receive an eligible offer.
-Andi
same to here in Sandy , UT, I contact them almost 15 times with 10 hrs but never get this 500$ I switch from Comcast and they never call back !!!!!
Oh, no! We know the importance of managing your account, especially when it comes to the promotional offers. Verizon is here to help.
You can always view the offer details through our official deals page: https://www.verizon.com/deals/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Thanks for reaching out via Private Message. Please reply to this post, so we can further assist with your Switcher promotional dilemma.
~Gilbert
MMh I have never seen that offer from Verizon buying out the equipment device form past carrier!!
Gave my trade-in for 1000 and bought a 1000 phone and if I want to upgrade phones it 600+ I don't get it and the customer service sux
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