Contract Renewal Multi Room DVR Free For Life

I've been a Verizon Fios customer since May 2011. I was guaranteed a free multi-room DVR for life. I was also getting HBO & Showtime at no charge. I just renewed my same contract however Verizon removed the multi -room DVR ,HBO & Showtime and raised the regional sports fee from $7.98 to 17.98. My bill went up over $25.00 for less channels and equipment. I spent over 1 hour on the phone with Verizon and no one could help me. All they could say was sorry. All I want is to renew my old contract and get back my free multi -room DVR  for life ,Showtime & HBO plus the regional sports fee adjusted.

Re: Contract Renewal Multi Room DVR Free For Life
Moderator Emeritus

Hi fromogi,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.