Spoke with a representative over the phone for quite some time while looking into upgrading my bundle about a week ago.
I was told several times that it would not result in a new 2-year contract (ie. No Annual Contract) and even re-asked a few times to be 100% sure before agreeing to upgrade my service bundle and getting off the phone with the person.
Logged into my account just now and see that it says I'm on contract until 11/2016...
Tried contacting live chat which is not available at this time.
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Just spoke with Live Chat.
They told me that my bundle is $x amount and without a contract would be a higher amount.
I informed them that I had asked the person on the phone several times and confirmed one last time that there'd be no new 2-year contract before confirming that I'd like to order the new bundle.
Live Chat then said that they'd have to investigate further and would have a specialist call back in 24 to 48 hours.
I would hope they'd honor what they say but I get the feeling they'll try to change the terms on me which is highly disappointing.