I started using Version FIOS internet, TV and phone on Dec. 2009. I don't think there was a contract at that time. In Sept. 2011, I removed the phone service. And then last night, Jan. 20, 2012, I called Verizon asking to remove TV service and keep only the internet service. I was told that I had an contract with Verizon and to remove the TV service, there would be $179 early termination fee. I asked what kind of contract was that and why I did not know any thing about it. I was told that this was an oral contract. I think this is a bad practice trying to keep customers to pay some over priced service.
I feel for you. My service agreement was misrepresented also. The Verizon reps will tell you anything to sign up. When you try to cancel, they have no record of it & keeep charging you service, even though you are with another service provider. Everyone should be aware of the bad business proctices. God Bless You.
Thanks for your support. I am just wondering what else I can complain besides this forum.
Start a new topic or ask questions in the open forum.
