About 3-4 weeks ago I placed an "order" to try to correct the spelling of name (two letters wrong in my first name and one letter missing from my last). This order has been on hold since then. I've tried Live Chat and calling customer service to inquire about the hold status, needing to spell my name multiple times to at least four different people. The most recent time I tried calling I was assured the correction would be made on the next bill, which it hasn't, and then the representative hung up on me.
What is the deal with the hold status and how long will I have to wait? I can't get straight answers from any rep.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.