I terminated my service on 9/12/2023. Today is 10/28/2023 and I still have not received a refund of my credit balance. I have called and spoken to different customer service reps but I have been given different answers. My account online shows it’s closed and my bill has been finalized with a credit of $317.00. Anyone know how long this refund process takes?
Hello, being on top of your account is crucial, especially when you are managing your bill. Verizon is here to help.
You can always administer your service through the My Verizon account: https://www.verizon.com/support/my-verizon/
We sent you a Private Note, please review at your earliest convenience.
~Gilbert
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