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I had a work phone that I had put on a Verizon wireless plan. Many months ago, I payed the only bill that was available and cancelled the plan. I never heard from Verizon again, never called, texted, emailed, or mailed me anything about me owing any money. Mind you it was a 69$ payment, I would have payed it in a heartbeat if I was made aware. But instead Verizon sent it to the collection agency, without notifying me again. As well as the collection agency has not reached out to me either. I found out about the bill when I got a bad credit report today, it dropped me a little over 30 points. I have called endless different Verizon customer service numbers, I was transferred to 10+ different branches today, wasted hours of my time just to be told they can’t do anything either and they’ll just transfer me to the next department. I wondered how I never knew about or saw the bill in question, then I tried reaching out to customer service and realized, they simply don’t care about you or helping you at all. Last time I use Verizon after this treatment
Streetaaa, my apologies to hear of this experience as we definitely want you to have only the best experience with us. I know how important credit is and we want to get you pointed in the right direction to get your account balance squared away. Since it has gone into collections, contacting Verizon, at this point, wouldn't be the correct option, but rather, once an account goes into collections, you must now contact the collections' agency directly for assistance.
-Natasha
I did contact the collection agency. I asked for a pay-for-delete agreement but they refused because they claimed they do not take action on peoples credit. My credit report also shows the bad report being from Verizon. I paid the outstanding bill so that it doesn’t ruin my chances at getting an apartment or car even more than it already has, but I think it’s ridiculous that my Capital One credit report is the only reason I found out about this, and no one from the entire verizon customer service team or anyone in the collection agency has any answers or shows any interest in helping a fellow human being
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