Like many on this forum, we too have a credit report reporting dispute with Verizon for erronously reporting to the credit agencies regarding our former account. We tried disputing the reporting through the credit agencies to include providing the tracking number and date the equipment was recieved by Verizon, yet Verizon continues to report the account as "being in collection" status. We don't understand why this continues to be errounously reported. We've tried to email technical support staff option but this issue does not fit the choice of pull down options so we used the more general "product questons" option. Since that option also doesn't fit our case, we suspect no action will result from the "Contact us by Email" should you need help option. Please HELP, by getting us in touch with someone who can help clear the account for the long term and restore the credit report to its proper status..
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.