Credit score/collection agency

[dj9230]

I am having the same issue as described in this post: 

https://forums.verizon.com/t5/My-Verizon-Account/Collections-agency-amp-reported-and-added-as-deliqu...

I moved recently and had to cancel my service as fios was not offered in the new location. At that time I thought I was paid in full and the main landing page always said I was (showed a balance of $0.00) also I did not receive any bills during that time. Months later I checked my credit score and saw that it had a delinquency from Verizon. I went back to the page and it still said paid in full. After some digging through the payments section I found a small balance and paid it off. My credit score however is still much lower than before. Is there anything that can be done? 

[LawrenceC]

Hi dj9230,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.