Crediting of Over-Payments
Alzt
Enthusiast - Level 2

I make a small over payment each time my bill is paid. It says I always have a credit but the credit does not show up on billing.

What happens to the over payment amount?

Are you keeping the money, illegally, for yourself?

I have asked about this several times and never received an answer.

I need my money much more than you.

Please see that I am reimbursed for the over payments that have been made since June 2012.

That is an amount that belongs to me not you.

Please answer this comment via e-mail.

Thank you.

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LawrenceC
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users.   If you need to talk to a Verizon representative, you should contact customer service directly.  It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.



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