I have been with Verizon for the last 10 years and for the first time had to do a bill dispute which was handled very badly by the agent and his leader that I am moving my service to a different network by June 1.
I did not have to deal with Verizon's Customer Service until now and if I had known that it is this bad, I would not have stayed with Verizon for 10 years.
We're sorry to hear about the experience you had when reaching out to us with your bill concerns. We want every single interaction with us to be a positive one and we'd be happy to take another look at the situation. We'll send you a Private Note shortly.
~Jesse
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