Customer Service

[Blalexan]

This has been the worst experience I've ever had with a phone company. I've been overcharged, and no one has explained why. The customer service representative was unhelpful and condescending. It took me over five phone calls and speaking to a supervisor, who was also unhelpful, to get an answer. I was charged for a line I was forced to get because the phone I sent was locked. I'm considering leaving Verizon and switching to a different company. The customer service is poor, and there are hidden fees. I was promised a $40 discount for signing up for auto-pay, but I was still charged the total amount. Even after signing up for auto-pay, I was charged my entire bill plus a late fee, which doesn't make sense. 

This was the worst experience I have ever had with any phone company. I'm being overcharged, and nobody is explaining it to me. Then the dude tried to make me look stupid when he could have explained everything. Why did it take me calling over five times and escalating the situation to a supervisor (who was worse than the agent)( As a manager myself, this guy should not be in his position) to get an answer, and you all are still charging me for a line you all forced me to get because yall sent us a locked phone when I initially ordered it offline. I'm ready to leave Verizon. I hope some other company comes up with a promotion where they will pay off these phones for the holidays, and I can leave you guys for good. You all have poor customer service and plenty of hidden fees. Then you all said to sign up for auto pay and get 40 dollars off your bill, and I did and was still charged. Then he told me I signed up too late when the guy I spoke to before reassured me that it would be on the bill I pay Sept 8. I was still charged my entire bill plus a late fee of 244 +7 =251 while signing up for autopay. Isn’t that to avoid late fees? 

[SynthpopAddict]

I can't speak for what happened with your autopay, but if you buy a device directly from any carrier, that device will be locked to that carrier's network.  Even if you go to a 3rd party business and select a carrier name when buying a device, that device will be locked to the carrier's network.

[Blalexan]

I don't even want to keep the phones; I would trade them in. Whenever I turn my phone on, I don't want anything from Verizon, let alone the Verizon logo. I'm brilliant, and I know how this cracked game works. If you read the post correctly, you would see where I said to pay the phones out for switching the company. 

[vzw_customer_support]

We strive to provide a great service experience and we are concerned to learn about your situation. In order to review the account in detail, I'll be sending you a Private Message, please reply to it, so we can further assist.

~Maria