Customer Service
PreVerizonUser

I received an email from Verizon yesterday notifying me that my Fios service was discontinued and that Verizon was, “sorry to see me go,” however,

I DID NOT CANCEL MY FIOS SERVICE!

 
I simply returned 2 of the 5 set top boxes that I had been renting on Friday to a Fios store in Needham, MA. Saturday afternoon I learn that my service has been cancelled! 
WTH!?!?!
Because of their mistake, I spent nearly 5 hours chatting with Mark, Swathi, Mildred and a 4th person, who’s name I can’t remember. I lost my entire Saturday night in a state of total frustration because of their screw-up!
 
I have never been so disappointed and dissatisfied with my Verizon service! How the hell could they do this to a loyal customer who has been using your service for decades, long before the company name “Verizon” ever existed?!?! 
IS THIS HOW YOU TREAT YOUR “LOYAL” CUSTOMERS?!?!
Thank god I have AT&T as my cellphone provider! The only way I could communicate  to Verizon Customer Service was through my AT&T cellphone service (my Verizon land line was also disconnected). AT&T is the only cellphone provider I’ve ever used. I signed up with them decades ago, too. AT&T never disconnected my service!
 
I went to bed last night at 12:30am EDT without internet service. As I wake up this morning, my service appears to be back on. 
 
Verizon, please, please oh please, ask me to fill out a customer satisfaction survey! Boy, do I have a lot to say! 
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Re: Customer Service
KH-OrnEsh1
Moderator Emeritus


Hi PreVerizonUser

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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