I keep calling on a billing issue that has not been resolved for 3 months. I'm tired of calling and giving the same information every time and being promised that they understand and will take care of it. How can I get a customer service rep that can speak English to call me and resolve asap. I've been a Verizon customer for over 20 years but now want to leave.
We appreciate your loyalty and are sorry to hear you have had so much trouble attempting to get your billing concern resolved. So we can work together within your account we will be sending a private note.
-Melissa
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