Customer Service
Jones_22191
Enthusiast - Level 1

I have had version for YEARS and wanted to expand my service to home phone. I ordered on line, then got an email last month that I needed to pick up equipment for my home phone service. Life got busy and I forgot to pick up. Well this weekend I sent to a Verizon store and asked about the equipment I needed for my home phone. He said I was at the wrong store and I needed to go to another store (provided the location). I called customer service before leaving my house today to make sure that the store had my "equipment" for my home phone. She ensured me the store had the needed equipment. I get to the other store today, provided order number and the girl said they don't have home phone equipment. I showed her the email I received, so she gave me another number to call. I called the number she provided,  888-389-7299 and was told by superior Angel that that there was no phone equipment that was needed from Verizon...just needed to plug up my phone. Really upset because I went to 2 stores and spoke with 2 representatives over the phone before I was told this. I requested that the phone service be taken off of last months' bill because I have not used the service because I was told by VERIZON via email that I needed equipment first. I was told this was a system glitch but they would only refund me $15 (of the 25$ charged). That is unacceptable! the entire month charge should be removed since I have not used the service, thinking I needed equipment (as they told me in email) and went to 2 different stores! I canceled my phone and internet and gladly going to another provider! I will NEVER be a customer of Verizon again. Terrible customer service!

 

 

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vzw_customer_support
Customer Service Rep

We are sorry to read that you've had this negative experience, as we always want to make sure we are able to help out. We will be sending you a private note to better assist you.

~Freddy

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