I am TRULY frustrated with Verizon and their business practices. From the Financial Services team, the retail stores and managers, and the sales department (on the phone and in store).
I opted to get the early upgrade that I WAS OFFERED by Verizon to the iphone 15. I agreed to it because I was told that I would get a $600 credit if my iphone 13 did not have any damage to it. The iphone 13 had NO damage as I keep my phone in a case with a screen protector. The store verified it was NO DAMAGE. VERIZON also gave me the shipping label and packing to send it back. I mailed the phone on 11-6-23. UPS reported Damage to the box on 11-11-23 (NO FAULT OF MINE). The phone was delivered on 11-22-23. Verizon charged me $600 because the phone ended up damaged. My issue is VERIZON told me to mail it. VERIZON gave me the box. VERIZON gave me the shipping label and shipping company. No of that was chosen by me. The phone was clearly documented damaged in transit so why am I being held responsible for this. Verizon agreed. The store agreed. I have been promised a $600 credit by the store and by the financial services team. I have spent about 8 hours of my life over several days in the Verizon store to get this resolved. I have probably spent 10 hours of my life on the phone with Verizon. Only to be told they don't see it in the notes or there are not any notes. When I call them out on it, I seem to always get the "ok sir" here is what is going on and mysteriously hung up on, ONLY TO HAVE TO REPEAT the whole process again. Just yesterday I noticed I was getting charged for a line that I asked Verizon to cancel 6/7 months ago. The frustrating part about that was she was able to read every note put in the system after I asked for a credit. The store said they would help and get it resolved and guess what. Now they don't answer the phone. Business today STINKS. Customer service stinks. I can not wait to get this resolved and take my hard earned money elsewhere. Every time I call you thank me for being a loyal customer. I wish I could thank you for being a loyal merchant but that would be a lie.
