I was on the phone for nearly an hour trying to explain the fact that my SIMM card was hijacked and that I DID NOT place those International Calls - totalling $150.-! How many times do you have to tell the Rep on the phone that I DID NOT MAKE THOSE CALLS when all he kept saying was that "you do not remember making those calls?" Are you serious??? Then, after 30 minutes, I asked for a U.S> Manager - being he was obviously in India and he delayed me again n and again and the best part is: READY????? He had an option for me. I pay half of what I was being billed for (even though I did not make those calls?????) - Kidding - right????? NO....and again, he would not get me a U.S. Manager. After another 20 minutes, I was connected to a woman - which sounded like she was in a loud office partying in the Philippines. I actually had to interrupt her and ask if I was interrupting a party!!!
Friends of mine continue to ask why I am still with Verzion....after today, I am questioning why my 23 years as a customer should continue considering I have 5 phones on this plan and the rest of my family has another 5-10 phones. Has Verizon gotten to the point that they no longer care about their customers and the support they should receive!!! This was not a good experience!!!!
I would love a U.S> Manager to reach out to me...but I should not probably hold my breath waiting...
Hey there, unixworld1, thanks for reaching out regarding international charges on yoru account. I'm sorry to hear your concern was not resolved when you had originally contacted us. We can certainly review your account for any SIM changes that would affect your bill. So we can best assist, we will be reaching out via Private Message.
-Lauren
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