I signed up for Verizon internet 50/50 and HD select bundle back on July 2014 49.99 for 2 years. After the first 2 years, around July 2016 I called and asked if I can get the same deal again, The customer service rep on the phone promise me the same deal for another two years, and send me the online order to my email. When I check the online order it said $55 discount for 24 mo ending July 2017 even the new contract was in July 2016. unfortunately, I didn’t notice this, because I saw the discount for 2 years and when I checked the bill estimate it was month 1 to month 24 the same price, when I received my July 2017 bill the price went up $55. When I called the keep saying the in you order the discount will ending July 2017, and ignoring the part about the same order saying 24-month credit.
I told them if they could retrieve the original call when I was promised the 24 discount or the bill estimator where I saw month one to month 24 the same price but no help. I called today to cancel and I will get another provider, but they say will charge another 120 early termination fee. I will cancel anyway.
I really want to escalate this issue, where is the best place to complain FCC or BBB
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