When I signed up for services I made sure my bill wouldn't fluctuate. I signed up for auto pay and of course insurance on the phones. My first two or three bills were exactly what we spoke about. Then my bill jumps up from 262.00 to 349.00. I work 12 hour shifts with children at home so don't have time to go up there or sit on the phone with customer service for HOURS. Finally on one of my off days I went up to the store the agent supposedly fixed the issue. When I received my next bill it was the 349.00 again. I spoke with customer services for over 2 hours and the resolution was they would give me two different type of credits which would reflect on my bill within 48 to 72 hours never happened. Went back up to a store still had to speak with customer service who verified my credits and that they were approved by upper management. Now they are telling me my credits aren't valid and I won't receive them. Mind you I have emails and text messages stating that these credits would be applied to my bill!!!! Fraud and poor customer services. I'm over it at this point
Hello, Star241. Help is here. Ensuring your billing is correct is our goal. Please tell us more. When you view the full detailed billing of your bills from the previous month and the new months via your online My Verizon account, what shows to be different? Where did the extra costs come from? Was any details given?
-Natasha
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