I had a very bad interaction with the contact center today. There was a billing issue. The initial representative was fine, but she could not explain anything. So she offered to send me to her supervisor. Supervisor, if she was one, was rude, kept interrupting me, and was dismissive. In the end I realized the call was really not going anywhere so I let her know that I would like it known that I will be looking to move from Verizon within the next few months, that I will review my business with them. As I came to end the call she asked if I wanted her to discount my lines. I have 4 mobile phone connections and 1 data connection. Totally unnecessary addition to the conversation and the basically her point was to tell me that Verizon did not really care about my business with them. I asked for a manager. His name was Ivan, I wanted to make a complaint. I asked him what his title was and he said โmanagerโ. Basically he was just there to deflect and did not care about taking a complaint.
I scheduled a call to ask about the bill. Short of emailing Verizon executives, does anyone have a way to send in a customer service complaint? I donโt want to sit on hold for hours so I donโt want to call.
Thanks
We're sorry to read about the experience with reaching out to our support. We're here to help. Have you gotten a call back? ~Peter
I did not get any calls back. I donโt think the contact center employees care about customer experience. I would rather send a complaint to Verizon corporate. But I cannot find an email for them. Only to executives.
We value your time. We sent a Private Message to further assist you.
~Geo
As it turns out that the โsupervisorโ who talked to me at 9.02am MST this morning was not only rude, she was also vindictive enough to disable my text/sms. However, at 6:50 pm, I got through to Vin a rep in technical support. Not only was she amazing, and restored my functionality and heard my frustrationโฆ but she also helped me change my plans to the newer plans. In fact she was so good to me, she has retained my business and I am looking to maybe bring another line under my account too. So I donโt need anything else. I will say that if all your call center staff were as good as Vin, you would reduce the amount of disgruntled customers you have and retain their business with less effort.
thank you
I can't thank you enough to take your time to share your experience, especially when connecting with Vin. What a Rock Star!
-Deb
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