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Customer service phone and chat
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I have been a Verizon customer for years. Today I’ve had one of the worst experiences ever with your phone and chat. I got disconnected, and it makes it impossible to talk to a real person without paying my past due. I had to pretend to be a new customer just to be able to talk to someone. I felt ignored and disrespected. Even if we can find a solution I should be able to talk to someone. I know I’m just one person but to be honest I’m really considering to switch.
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