Began my Verizon journey on 4/3/23, and right away was impressed. Purchased a phone, plan, home internet plan and also a tablet on a promo. Was told tablet would be delivered to my home address by the first week of May due to back order, no problem. On the 18th, the auto pay came out but that same day I discovered that there had been a mixup with the bank. I called a csr and explained that I believed there was an error in my payment. Was told that the system didn't recognize an error yet and I couldn't fix it until an error was flagged. Four days later I saw the flag and paid via direct debit payment. No problem. When the end of the month came I once again called Verizon csr to check on my tablet delivery date. I was informed that I had zero pending orders and no records of any. Second call to CS and a different agent located the order. It was canceled without any notification whatsoever on 4-11. So now the tablet that I'd already signed a contract for was gone. Now however, Verizon has placed a cash only restriction on my account(which HAD a high rating). So now I have no tablet I was promised, a restricted account and no one can give me answers. Every rep/sup agrees that the restriction shouldn't be there. Twice I was told it could be removed and I was ok to purchase. This is day three of this- I have spent well over six hours on the phone with easily 15+ agents- each handing me off to the next. I have now driven 70 miles total in trips to the original retailer as recommended by CS. Last night was I the store with the manager attempting to fix the problem. Was told that it would be reversed by midnight last night and to expect a call from CS to follow up. Drove to the location today after receiving no calls to find nothing at all.had been done to.my account. So now I have no tablet as promised and no way to purchase one and no one who is willing to give a darn at Verizon. Worst customer experience in alll my years of life.
We're sorry to hear about the problems you're having with your iPad order and the Cash Only status. We don't want you to have a bad experience when dealing with Verizon. A Cash Only status is assigned when there are three separate instances of chargebacks and is not able to be removed manually. It will be automatically removed after a set period of time. We apologize for the inconvenience this is causing you.
~Jesse
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