I dislike that Verizon sent me an email stating that I have 24 hours to pay something 4 days before my autopay and only gave me an hour to pay before they cut off my internet. I didn't like how the agent didn't know where the contact info was located on the Verizon website and I didn't like that I was forced to pay the agent a $10 fee to get my service back on because it said in the app "Promise to pay will not restore your device" and the agent on the phone said he was the only one that could restore my service and if I were to do it on the app, it wouldn't restore my service. I didn't like that I asked the customer service agent the email to Verizon feedback service gave me the email which came back as, "ADDRESS NOT FOUND. Your message wasn't delivered because the address couldn't be found, or is unable to receive mail."
The number given out in another forum forum said to text. The message I received after texting that came back as "Error Invalid Number."
I do not understand why there is no clear direct line to give feedback, especially considering all of the mishaps that happen. Well, maybe because you may not want to hear all the mishaps and the company doesn't care to fix anything now that they have a "you get what you get" type of mentality. I know we are humans and humans make mistakes but this is a corporation, not a friendly meet-up to have tea. This is a very well-known corporation at that. If I behaved as these customer service agents giving out incorrect information, I'd be fired. Can we get some training, professionalism, something? You don't need to fire people but jeez, can you reel it in. This is a business. Not a playground. You're dealing with people's things they pay money for in order to use a service that you said you'd provide. You need new manuals, information packets or better leaders/managers. I switched to Verizon thinking it would be so great.
Hi courtneydpoll,
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