I have been with Verizon for over 20 years. I’ve never had an issue with them up until 2 years ago. I upgraded my plan and brought over 2 new customers. This took a whole month for them to issue new phones because the original customer never put the order in even though I was charged. They couldn’t cancel or edit the order because of the errors the previous representative made. I wasted hours upon hours just to get this fixed. Now my phones (all 5 lines) every month go on SOS will disables the phones and cannot be used for HOURS. But yet they claim to have the best network. Every month my bill is a different amount, never the amount I was promised to pay. For the last 2 years I’ve had to spend hours on the phone arguing with representatives for what I was promised and trying to understand the inconsistency on my bill. They promise you things that they cannot honor. I will simply be switching over to anything-anyone else and I will make sure you NEVER get another paying customer from my end. You have lost a 20 year loyal paying customer. So long Verizon!
Hi there, We hear you and always want to provide all of our customers with good service and good explanations on the offers we have and our plans. Please send us a PM so we can take a look at your issues. We are here to assist!
~Joe M
Hi, Just checking in to see if we can assist in reviewing your account to resolve any issues.. Please send us a PM and we can review it together.
-Kaye
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