Customer to Verzion Dispute: Order confirmation screen vs. email details - DIFFERENT

I have attempted to contact Verizon regarding a customer service dispute:

- order confirmation screen

- Verizon email confirmation

I called the morning after the issue and emailed the issues to the representative.

I did not recevie any reply.

I re-emailed the representative. 

No reply.

I called again today.

After over a half an hour, the representative was ineffective and did not have email.

I asked for a call back and message to be left on my number.

There was a call back (wrong number - cell vs. home ) but no resolution. 

This has been going on for 1 month!

I am considering exiting Verizon service.

Again I do not believe I should be penalized as Verizon did not live up to the details within the order confirmation screen vs. their email reply.

I would like to speak with someone who has :

- email to receive and confirm the details of the Verizon confirmation screen

- why their are differences to their email

- why I should be obligated to an obvious unliateral change which I did NOT agree

Please advise the procedure for above resolution.

This in no way can be considered a positive customer experience.

Thank you,

1 Reply
Moderator Emeritus

Hi vcrsn001,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.