DELINK One Verizon ID Old Fios Account

Ridiculous.  Have an old Fios account that is deactivated, but still linked to my current Wireless account.  Trying to get my One Verizon ID linked to my new Fios account.  Have been getting bounced between Wireless and Fios customer support for over 2 hours.  Wireless agents don't even care - they didn't even attempt to help and transferred me without saying anything.  Fios agents willing to help, but nobody seems to know who is in charge of this issue.  Seeing lots of posts with the same issue.  Verizon needs to figure out on their end who is in charge, getting bounced back and forth is ridiculous.

Re: DELINK One Verizon ID Old Fios Account


Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.