December 2022 Free Tablet with New Line
stewie442
Enthusiast - Level 1

In December I activated two new 5G Start lines in-store and was told I could get an Apple Watch SE (2nd Gen), Apple iPad (9th Gen), and Beats Heaphones for free. I would only have to pay sales tax on the watch and tablet and the rest would be essentially free because of rebates.

I received the watch and headphones, but the tablet did not arrive so I called customer support. They said they couldn't locate the tablet and would have to re-order it and call me back after I receive it to add the promotion. I did receive it this time, and when they called me back they said I would have to upgrade the line to a premium one to get the promotion I was originally offered. I'm not satisfied with this, since the additional $360 I'm paying throughout the next 36 months for the premium line will basically amount to the cost of the iPad.

This bait and switch has in a situation where I have only two options:

1) Return the iPad

2) Pay $10/month more for 36 months

 

Has anyone else experienced a bait and switch like this, and what did you do to get the deal you were initially promised?

Labels (1)
Re: December 2022 Free Tablet with New Line
vzw_customer_support
Customer Service Rep

Oh, no! We are truly sad to see you in this situation. Our goal is always to provide a world-class experience. Feel free to send us a Private Note to Further assist you.  ~Gilbert

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Re: December 2022 Free Tablet with New Line
adamalison24
Enthusiast - Level 1

I am having a similar issue with my tablet order as well. The Verizon rep doesn't even know what offer I am talking about now that the new offers are available, and since the tablet was back ordered, the new offer is only $100 off the price of the tablet. I was offered the tablet for free with the purchase of a new phone and just have to cover the monthly service fee. 

This is very frustrating! 

 

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Re: December 2022 Free Tablet with New Line
vzw_customer_support
Customer Service Rep

Hello, adamalison24! Help is here. We can check on the promotion in question for the tablet. I have sent you a Private Message. 

-Natasha

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Re: December 2022 Free Tablet with New Line
Theo91
Enthusiast - Level 1

I have been told that I needed to purchase a new phone and new line, in my case the the Samsung S22 Ultra, and I purchased a new line, and I would receive a new Samsung Tab7 FE, which, naturally I put on the new line, and now I'm being told I have to cover the price of the tablet, because the new phone isn't on the new line. I'm paying full price for the phone. Why does it matter what line it's on?

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Re: December 2022 Free Tablet with New Line
vzw_customer_support
Customer Service Rep

We'd love to review your account and the promotion, Theo91! Please, respond to our Private Note. 

 

*Chance

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