Delink One Verizon ID

Does anyone know how to delink my VZW account from an inactive Fios account, and then link the VZW account to an active Fios account? Customer service keeps giving me the run around between Fios support and VZW support.

Any help is appreciated. Thanks.

Re: Delink One Verizon ID
Moderator Emeritus

Hi rishdp90,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.