Has anyone else had their device credit removed multiple times? We have. We cant get it fixed. We have called over 6 times (this would be 7). We speak to a human who promises it wont happen again something about how our plan was not setup correctly but its "fixed" now and everything is fine. Then, a bill or two later the device credit appears again. We have two emails clearly stating a device credit of $22 for 36 months for our traded in devices but one of them keeps falling off. I am done calling them and will just port our plan over to T Mobile if there is not a way to get it resolved electronically. I doubt there is so I at least wanted to share this to see if others are having as much of an issue as we have been having?
PS: Think twice about trading in your phone and getting one from VZ vs buying an unlocked one. The Samsung S23s we bought constantly have games and apps/bloatware installed by VZ without permission. You can delete them and disable the verizon download apps but when VZ pushes a software update you have to redo all of that.
We are not having a great time being VZ customers.
Hey there, kjarboe666, I'm sorry to hear you've had to reach out multiple times about your promotion and this is causing you to want to switch to another provider. We're here to help find out the main issue and make sure you receive your credits. So we can best assist, we will be reaching out via Private Message.
-Lauren
I would like to update that after posting this someone from VZ reached out and I was FINALLY able to get it resolved over a chat without having to call or wait on hold forever.
If anyone else has an issue that has gone unresolved it looks like posting it on this forum is a great way to get VZ's attention and expedite assistance to you. Hopefully my issue is fixed an wont occur again but so far so good!
I’m going through a similar issue but they never applied the device credit. They said one of my 4 my phones was never returned after I mailed all my phones in together. Did you ever come to a resolution?
Hello. We are here to help with your questions and concerns. To better assist, please tell us a little more. Was the credit part of the Trade-In Program? Do you have the tracking number handy?
~Maria
Start a new topic or ask questions in the open forum.
