Device Credits Issues After Military Deployment

[usranger80]

I currently have six lines and devices through Verizon, all of the lines have device plans tied to them and those device plans were tied to trade-in/upgrade devices which I sent to Verizon for the credit. In summer of 2023, I received military orders to South Korea for a period of two years. Upon moving to South Korea, I suspended the service on each of the lines and the device payments stopped as well as the device credits. When i returned to the US in August of 2025 and reactivated my lines, Verizon restarted the device payments but stopped providing the device credit amounts for the phones i traded in. After multiple calls/chats with reps, I was told twice that my credits would resume "next month", and they never did. I then called again and was told that I was no longer entitled to the credits because the credit period was over. Verizon is still taking the money for the device I have but refusing to pay me for the device they took. 

[vzw_customer_support]

First off, thank you for your service. We want to make sure you're getting every device discount you're eligible for and we'd like to take a closer look at the situation. We're sending you a Private Note so we can better help.

~Jesse