I have a charge of $311.44 on my account stating it is a device payment buyout charge. I was not advised of any such agreement when purchasing my new iPhone 13 and Apple Watch SE. I was told that with the purchase of my IPhone 13 that the Apple Watch SE price would be at a 50% discount, and that I would make monthly payments accordingly for each device. Why has this occurred with no warning or notice. It is quite unprofessional to tell a customer how billing will work, and then it going completely different.
We definitely want to take a look at this billing concern. We will be sending you a private note. ~Peter
I'm having a very similar issue.We were told if we upgraded our phone to a new iPhone 15 that we got a the phone $4200 and we've got the tablet for free now.We've got a bill on our Verizon.Bill stating that now we owe 800 and something dollars because of the tablet for a buyout charge.That is definitely not what we were told. We are extremely furious and need someone to explain why we are being screwed over. As a verizon customer since 2009 this is sick.
Hello, Ficklegames. Your many years of business mean the world to us. Help is here as we can review the bill to see what is happening. I have sent you a Private Message for additional support.
-Natasha
Hey there, Ficklegames, we're just checking in to see if you still need assistance with your bill. When you get a chance, please send us a message so we can continue to help.
-Lauren
Start a new topic or ask questions in the open forum.
