Device payment buyout charge
madataek
Newbie

Context: We moved a number from one plan to another, but the device remained on the same plan. The device remained on the same plan that it was originated on, and received a new number immediately. Again, no device was bought out as the device remained on the plan.

Problem: We had a $500 charge show up on our monthly bill that was labeled as "Device payment buyout charge". We strongly believe this to be an error, as nothing seems to be mentioned anywhere that switching numbers for a device would trigger a buyout charge. It mentions "disconnected lines" ,but we never changed our plan (meaning we kept the same number of lines because the device received a new number on the same plan) 

 
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UnwiseOwl
Enthusiast - Level 1

I have this exact issue going on. I even performed the swap device to  another line which should have worked. But later when the original number was ported out, got the same line disconnect buyout for the iphone SE  500 dollars. 

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vzw_customer_support
Customer Service Rep

It's our priority that you are properly informed about any possible changes that can happen toyour account while porting out. We send a Private Note to assist you.~Geo

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vzw_customer_support
Customer Service Rep

We'd be happy to take a closer look at your account and shed some light on your billing concerns, madataek. To better assist, we'll be sending a Private Note. 

~Izzy

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