Device promotional credit
UnhappyWithDevicePromotionalCredit

For years I enjoyed Verizons upgrade program allowing me to upgrade to the latest iPhone every year. When I bought my iPhone 13 I was surprised I was only offered a 36 month payment plan rather than the 24 month that gets me close to being paid half off when the new phone is announced and can give it back half paid off. When the 14 came out I wanted one but Verizon said I was not eligible to upgrade. My only option was to pay off the phone for $1,100 and then trade it in for a  "Device promotional credit of $830" What I didn't realize is this credit was to be applied in 36 mostly credits. In effect I am giving Verizon an interest free loan on the phone they bought from me! I want the latest iPhone every year and now I am locked in to this contract for 3 years to get my trade in value!  Around Nov 1  I spoke with a  Verizon rep on the phone and was  told I had until Nov 15th to return the new phone and get my old one back. I went to the local Verizon store Nov. 14 to return the phone and have the old iPhone 13 returned me to. Well, I was told I DID NOT have until Nov 15 to return the phone and my time was passed. The store rep looked at the call notes and no mention of this was recorded. I want out of this contact as I do not want t keep this phone for 3 years to get my trade in value. Are there other options? 

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vzw_customer_support
Customer Service Rep

Hello,

UnhappyWithDevicePromotionalCredit, we know it's important to have the phone you really want. We would be glad to review your account and upgrade options. So we can best assist, we will be reaching out via Private Note.

-Lauren

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