We upgraded a phone last year and traded in an old phone for a $400 credit. We received a credit for a few months, but then it went away. For the past many months, I contact Verizon each month to try to get the promo credit back. Each month, the rep tells me that I am all set and most months I have not gotten a credit applied. Since the Verizon system is not able to correct the error, can I ask for my trade-in phone back?
I'm sorry you were having issues with your trade in. Let's look into this together. Please reply to our private message.-Joe
We lost a trade-in promo credit in March 2023.
Has anyone helped you? And did it get resolved? I'm having the exact same problem.
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