Count me as one of the 1000's experiencing this issue. Signed up in June for Triple Play and 2 year agreement. Triple Play was $59.99/mo and a $300 VISA prepaid for agreeing to the two years. Was supposed to receive the prepaid after the 3rd billing cycle. Now, no record of it in Verizon's database. Talked with Customer Service who said the offer was bundled as part of the discount (not true according to the offer - the triple play discount was separate from the Visa prepaid). Chatting with Verizon live chat was useless - all Anthony could do is refer me to calling Customer Service Overall, a less than satisfactory experience.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Hi Ms Patty,
I'm going to send you a private message so I can obtain a copy of the email confirmation confirming both the highly discounted $59.99 triple play AND the $300 gift card on your order.