Disabling a One Verizon ID

I cannot unlink a deactivated Fios account from my One Verizon ID. This has made it impossible to link my mobile account to the Fios account at my new address to take advantage of the reward savings. Several chats and phone calls to Customer Support to resolve it have been unsuccessful. I see other people on the board have had a similar issue. Please advise.

Re: Disabling a One Verizon ID
Moderator Emeritus

Hi Emme526,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.